Customer Care

Warranty Requests

We believe that buying and building your home should be an enjoyable experience – with Blackburn Homes you get that and more. Exceptional customer care is a cornerstone of every community we build in. It starts with your dedicated customer service representative and every Blackburn team member ready to listen. Our goal is to help make designing your home a breeze from choosing a floor plan to deciding on any customizations. As a Blackburn homeowner you are part of our family, which is why we’ll work hard to exceed your expectations by following our high standards for building new homes.

What You Can Expect from Blackburn Homes:

  1. Updates from your dedicated customer service representative at every stage of the building process.
  2. Multiple surveys throughout the building and buying process to gather your candid feedback on how we are doing.
  3. An on-site selection process with our design professionals to ensure your home truly feels like your own.
  4. No surprises!
  5. And most importantly, our unwavering commitment to listen to your needs.

Looking for Blackburn Homes warranty information? Submit your warranty request below.

To submit a warranty request, please download the Warranty PDF, fill it in and email it to

Download Warranty PDF
Award Winner
Service Excellence
2013 – 2017
Greater Austin
Community of the year
Community of the Year
2009 - 2010
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